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Customer Service Special Orders - Shipping - Time Estimate - Payments we Accept - Other
Customer Care : www.CustomerCare@ScrappinTales.com Special Orders : www.SpecialOrders@ScrappinTales.com
Would You like for us to Match your Die Cut Doll to Your Theme/Layout? It would be our Pleasure!
Special / Custom Orders: We want to make your Doll Die Cut Match your Scrapbooking Layout the best we can.Our Customizing Service is Complimentary with your Purchase- its no extra charge!
For the VERY BEST Results- Please Email to us a Photo/Image that you will be including in your layout-that we can Refer to when creating/replicating your Die Cut Doll.
Instructions for Emailing your Photo/Image to Us:
Decide which photographs you would like to include on your Scrapbooking Layout.
Estimated Time Frame: From start to finish, the creation of a custom die cut doll usually takes approximately 3-4 business days- After a cleared Payment and Confirmed Specifications are received.
Because we communciate with our customers via Email, please be sure to add the following Email Addresses to your Personal Email Address Book:
SpecialOrders@ScrappinTales.com Use this Address to email Photographs/Image send as email attachments You may also use this Address to email Colors and Specifications for your Order
CustomerCare@ScrappinTales.com Use this Address to email Questions/Comments/Feedback
Why place Our Email Addresses in your Personal Email Address Book? Spam filters in most email programs are very strong, so by adding us to your address book, you will be sure to receive all important emails from us. If you have not received a proof or any other communication from us regarding your order in more than 48 hours, please check your spam folder and add us to your address book. It is our business standard to keep you informed of our progress. Thank you!
Payment: Scrappin'Tales accepts all major credit cards, e-check or existing funds payment through Paypal. Paypal is a safe, secure way to pay, and a personal Paypal account is not required. During checkout, select Paypal as your payment method. You will then be redirected to Paypal's site where you may choose to proceed with payment Without creating a personal Paypal account. (This is unless you wish to create a Paypal account)
Custom Orders: All of our products are created using Quality Bazzill and The Paper Company scrapbook safe cardstock. Our Die Cut Doll Embellishments can be customized for any theme you can imagine: Baby, Wedding, Career, Vacations, Family Gatherings, Retirement, Anniversary, School Days, Athletic Events, Hobbies, Military, Awards, Heritage/Family History, if you can think of it - we can usually make it.
SHIPPING: Scrappin' Tales currently ships to the Continental USA (United States), PR, US Military Bases as well as UK (United Kingdom) and Canada.
Our Continental USA Shipping Rates are:
Shipments can be made WORLD-WIDE with Additional Shipping Charges that must be Quoted BEFORE purchases can be made. For all other shipping please contact us for a shipping estimate. www.CustomerCare@ScrappinTales.com please reference "shipping quote"
SEASONAL DELAYS: Please be aware that in rare cases (especially during holidays) we can receive an over-abundance of new orders in a short period of time, and we must inform you of an extended waiting period for the creation and shipment of your order.
We will post a notice on our home page in this event- so that you can make an informed decision Before You purchase -in regards to our expected shipping delays. Upon reviewing our home page notes- please decide Before you purchase if the shipping delay estimate exceeds your time-needs for this order. |
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